Privacy Policy – FirmaLofts
Last updated: April 2026
FirmaLofts (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
1. Who We Are
FirmaLofts provides loft insulation installation and related services in the UK.
Contact:
Email: info@firmalofts.co.uk
2. What Information We Collect
We may collect the following personal data:
- Name
- Email address
- Phone number
- Property address
- Details about your loft or project (via enquiry forms, emails, or calls)
- Any attachments you submit (e.g. photos of your loft)
We may also collect basic website usage data (see Cookies section below).
3. How We Collect Your Data
We collect data when you:
- Fill out a contact or quote form
- Email or call us
- Request a quote or service
- Interact with our website
4. How We Use Your Data
We use your data to:
- Provide quotes and respond to enquiries
- Deliver our services
- Communicate with you about your job
- Send invoices or updates
- Improve our services and website
We only use your data where we have a lawful basis under UK GDPR, such as:
- Legitimate interest (responding to enquiries and running our business)
- Contract (to carry out agreed work)
5. Data Sharing
We do not sell your personal data.
We may share your data only when necessary, such as with:
- Payment providers
- Email or website hosting services
- Subcontractors (if required for your job)
All third parties are expected to handle your data securely.
6. Data Storage & Security
We take reasonable steps to protect your data, including:
- Secure email systems
- Password-protected devices and accounts
- Trusted hosting providers
However, no system is 100% secure, and you provide data at your own risk.
7. How Long We Keep Your Data
We only keep your data for as long as necessary:
- Enquiries: up to 12 months
- Completed jobs: up to 6 years (for legal/accounting purposes)
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
To exercise any of these rights, contact us at:
info@firmalofts.co.uk
9. Cookies
Our website may use cookies to improve your experience.
Cookies are small files stored on your device that help us:
- Understand website usage
- Improve functionality
You can control or disable cookies via your browser settings.
(If you add analytics or tracking later, this section should be expanded.)
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact
If you have any questions about this Privacy Policy or how your data is handled, contact:
Email: info@firmalofts.co.uk
Business Name: FirmaLofts